Returns &
Refunds.

Repair service concerns

If you have a concern about a repair, contact us within 7 days of receiving your device. We will review the issue. If it is related to our repair, we may arrange a rework at no additional charge or assess an appropriate refund, depending on the circumstances and applicable law.

Product returns

Unused and unopened accessories purchased from SKB Computer may be requested for return within 7 days of purchase. Please keep the original packaging, accessories, and proof of purchase. We will review the item’s condition and explain any applicable return or exchange options before processing.

Repair and parts warranty

Warranty coverage and duration are as stated on your invoice or service record. For a warranty request, contact us with your device and proof of service so we can diagnose the issue. Coverage does not normally include physical or liquid damage, misuse, or damage caused by unauthorized repairs, subject to the warranty terms provided with your service.

Exchanges

Requests to exchange an item for a manufacturing defect may be made within 7 days of purchase or service completion. The item must be returned in its original condition. Exchanges depend on availability; if a replacement is unavailable, we will discuss an appropriate resolution.

Refund processing

Approved refunds are generally processed within 5–7 business days. The method and timing may depend on the original payment method and the payment provider. We will confirm any applicable deductions or processing details before issuing a refund.

Items and services that may not qualify

Subject to applicable law and any written warranty or service commitment, the following may not qualify for a return or refund:

• Customized or special-order items
• Products damaged through misuse or mishandling
• Services fully performed as agreed without a service defect
• Diagnosis fees where diagnosis has already been completed and the repair is declined
• Items returned without their original packaging or included accessories

Need help?

Contact us with your invoice or service details and we’ll review your request.