Frequently asked questions
Good to
know.
Find answers about computer repairs, service timings, warranty, and how to get support from SKB Computer.
Laptop & computer repair
Common questions.
Clear answers.
How long does a typical repair take?
Most software issues, virus removal, and part replacements such as screens, keyboards, RAM, or SSDs are typically completed within 24–48 hours. Chip-level motherboard repairs may take 2–5 working days, depending on parts availability. We’ll keep you updated if timing changes.
Do you provide a warranty on repairs?
Warranty terms are available for repair work and replaced parts. The exact period depends on the part and service type and will be stated on your invoice. Please contact us with your invoice if you need help with a warranty request.
Is there a diagnosis or inspection charge?
Basic diagnosis for walk-in customers is free. A nominal inspection charge may apply to chip-level motherboard issues that need specialised equipment. We’ll explain any charge before starting a chargeable inspection.
Do you offer pickup and drop service?
Pickup and drop may be available within Delhi NCR for an additional charge based on your location. Call +91 70113 96007 to ask about availability and arrange a pickup.
Which laptop brands do you service?
We service major laptop and desktop brands, including Dell, HP, Lenovo, Acer, Asus, MSI, Apple MacBook, Samsung, Xiaomi, and Huawei. Parts availability can vary by model.
What if my data is at risk during repair?
We recommend backing up important data before major repairs. Data recovery and backup assistance may be available as separate services. We respect your privacy and do not access personal files unless required and authorized for recovery.
Do you use genuine parts?
We use genuine OEM parts wherever possible. For older or discontinued models, high-quality compatible parts may be used. Warranty terms for parts are provided with your service.
What payment methods do you accept?
Payment options and timing can vary by repair or service. Please contact us when booking to confirm the methods currently available for your request and whether any EMI option applies.
Still have questions?